Me, Cadence, Elaine, Legoland, November 2010
Crucial and Unpredictable
Have you noticed how critical timing can be? Sometimes, though, it's hard to determine the best time to launch a project, say, or take a trip. Events don't always unfold as we expect them to.
I needed to call customer service at a large internet-based company. Several weeks earlier, I'd sent email regarding a problem with my account; after several exchanges, the representative had advised me to phone in for assistance. I'd been putting off the call in the expectation that it would be drawn out and unpleasant.
Friday morning at five-thirty I decided to tackle the dreaded task. I called the toll-free number. After navigating the auto-attendant, I heard a message asking that I "hold for the next available agent." I pressed the speaker button on my phone and returned the receiver to its cradle. 86 minutes later, I'd listened to a lot of mediocre music and a periodic recording asking me to continue to wait. I finally abandoned the task, as I had to prepare for work.
Saturday morning at six I called again. Once again a recorded voice asked me to hold. But about 15 seconds later, a live human voice offered assistance. The agent was courteous and competent; within just a few minutes my problem was resolved.
I'd expected to listen to canned music and recordings for hours. Instead I had to scramble to retrieve the information I needed to provide to the representative. In fact, I'd been about to walk away from my desk and pour another cup of coffee when the agent came on the line.
I could not have predicted that early Saturday morning would be the "right time," but it was.
God is like that. His timing is mysterious to me. So I try to be ready. And I trust.
35 "Heaven and earth will pass away, but My words will not pass away.
36 "But of that day and hour no one knows, not even the angels of heaven, nor the Son, but the Father alone.
37 "For the coming of the Son of Man will be just like the days of Noah.
38 "For as in those days before the flood they were eating and drinking, marrying and giving in marriage, until the day that Noah entered the ark,
39 and they did not understand until the flood came and took them all away; so will the coming of the Son of Man be.
Matthew 24:35-39 (NASB)